Service we offer
Remote PC Support
We can’t all be computer experts! The most frustrating thing is logging onto your computer to get started with your day, sign up a member or find some information to find that your computer has errors, isn’t working or takes 10 minutes to just load up one page.
GREAT NEWS, here at Martial Arts Office we have Computer Experts who could probably solved your issues in minutes! Meaning you don’t need to stress or try work it out. All you need to do is pick up the phone and let us work our magic
Managed Mobile app
In the next coming years all business will have their owns apps, one place where all your information is and easily to accessible by your students. Apps can increase sales, communication and retention. Whether you want an app to communicate changes to your members, start a loyalty program or just stay upto date with the technology. Here at Martial Arts Office we can create, design and run your app! Meaning you get all the benefits, with none of the stress!
• Creation of app
• Full design work
• All club information on the app which gets updated (5 changes per month)
• Events page
• Links to shop
• Direct links to Facebook
• Can be made specific for each club for individual needs.
Managed SMS
Need to communicate something to your members quickly? Want to make sure you customers are upto date with changes to your school? Events? Or promotions? It can take hours copying and pasting numbers but with Martial Arts Office we will do all the work for you. All you need to do is send us the message and we will communicate the message with your members.
• SMS Campaigns
• 2-way messaging
• Unlimited Messages
Managed Social Media
Social media is either in your blood, or not! Whether you haven’t got the time, the imagination or the knowledge to keep your social media page active and original to your school. We can help! Having an active social media page can massively multiply your business. It can make your advertising costs lower and gives your future students an insight into your school before they have even contacted you! If someone sees your advert, the
first place they will look is your facebook page. Will they like what they see? Let us manage it, meaning less stress but more customers for you.
• 3 posts per day on your page
• Photo editing and collages created for you
• Statuses to keep your students engaged (Questions etc)
• Sharing posts how your school work’s, your culture and what future students want to know.
Managed Video editing
Being able to showcase your school through videos will be sure to put you ahead of the competition. Eye catching videos might be hard to create, but with our team of experts they can create something specific and unique for your school. All you need to do is send us snippets of videos that you like, and let us do the work in creating something you can be proud to share with your members and future members.
• 3 x 1 minute fully edited videos including anything you’d like them too
• Posted onto your page with a caption
• Using your own videos
• Different themes for each video depending on your needs
Managed monthly NPS
NPS, or the ‘Net Promoter Score’ is a globally recognised metric that measures (most often) customer satisfaction or ‘advocacy’. NPS is an output measure used by thousands of companies all over the world to provide a
‘benchmarkable’ measurement of how their customers feel about their products and services, and the way they are treated as customers. It is also fast becoming the metric of choice for the ‘internal customer’ in business, or in other words employees. More and more businesses are recognising that the workforce is at least as important as the customer base to understand and keep happy. So, measuring levels of ‘engagement’ amongst the workforce using NPS and then improving it has the same many benefits as doing this with the customer base. Then linking the two to plot patterns is very powerful indeed.
Lead Generation
We use our platform to generate leads from our Facebook campaign, optimising the campaign on your behalf, so you get high quality sales leads without the management headache. Producing high converting sales leads for your
business, managed by Martial Arts Office We control and lead your Facebook campaigns on your behalf. We do not share any leads therefore any potential new students come straight to you from prospects who have already seen your brand and understood what your school can offer
• We create and launch your adverts
• Edit pictures and collages
• We get the phone numbers and/or email addresses
• Warm and Hot leads
• Answer comments
• Track results
Customer Service
Customer Service should be NO1 Priority in your business. Do you speak to your customers every month? Do you answer questions and queries professional and quickly? Are you good at dealing with complaint? With us you don’t need to worry because we will treat your customers likes kings and queens! Dealing with questions as they come in and making sure your customers have the best possible journey at your school.
• Answer livechat, email, messenger, Phone
• Deal with questions and queries
• Pass on information
• Help with customer complaints